At LovelyTravel LLC, we understand that travel plans may change unexpectedly. Our goal is to make the refund process as transparent and straightforward as possible. Please read this policy carefully to understand the terms and conditions regarding refunds.
1. Flight Bookings
LovelyTravel LLC acts as an intermediary between clients and airlines. Refund eligibility for flight bookings depends on the airline's own policies and fare rules, which vary by airline, fare type, and booking conditions. Here’s what you need to know:
Refundable Tickets: If your ticket is refundable, you may be eligible for a refund minus any applicable cancellation or processing fees charged by the airline or LovelyTravel LLC.
Non-Refundable Tickets: Most economy and discounted fare tickets are non-refundable. However, some airlines may offer partial credit or options for rescheduling instead of refunds.
Processing Fees: LovelyTravel LLC may charge a small processing fee for handling refund requests on your behalf.
Special Circumstances: For cancellations due to unforeseen events like illness, family emergencies, or COVID-19 restrictions, some airlines may offer exceptions. Please contact us to discuss your options.
2. Travel Packages and Custom Itineraries
Refunds for travel packages and custom itineraries depend on the policies of each individual service provider (e.g., hotels, transportation companies, tour operators). Please note the following terms:
Cancellation Within 30 Days of Departure: Generally, cancellations made 30 or more days before your travel date may be eligible for a partial refund, minus any non-refundable deposits and fees.
Cancellation Within 30 Days of Departure: Cancellations made within 30 days of your departure date are typically non-refundable. However, some providers may offer partial credit for future travel.
Non-Refundable Deposits: Some customized itineraries require non-refundable deposits to secure bookings. These deposits cannot be refunded if you cancel.
Service Fees: LovelyTravel LLC may charge a non-refundable service fee for arranging travel packages, which is not subject to refund.
3. Cancellations by LovelyTravel LLC or Our Partners
If LovelyTravel LLC or one of our partners must cancel your booking due to unforeseen circumstances, you will be notified promptly and will be eligible for:
Full Refund: In cases where we cancel a booking entirely, you will receive a full refund of any payments made.
Alternative Arrangements: If possible, we may offer alternative travel arrangements or credits for future travel as an option.
4. Refund Processing
Refunds, when applicable, are processed as follows:
Processing Time: Refund requests are processed within 7–10 business days. However, it may take additional time for the refunded amount to appear in your account, depending on your payment provider.
Method of Refund: Refunds are issued to the original payment method used for the booking. Please note that LovelyTravel LLC is not responsible for delays caused by banking institutions or third-party payment processors.
5. Contact Us
If you have questions about your refund eligibility, please contact our customer support team. We are here to assist you with any queries and to help you understand your options.
📞 Phone: +1 973-290-0774
📧 Email: [email protected]
6. Important Notes
Policy Changes: LovelyTravel LLC reserves the right to modify this Refund Policy at any time. Updated policies will be posted on our website. Your continued use of our services constitutes acceptance of the latest version of the policy.
No-Show Policy: Refunds are not provided for no-shows or unused portions of bookings unless specified by the service provider’s policies.
LovelyTravel LLC is committed to customer satisfaction and will make every effort to handle refund requests fairly and promptly.